Please note: Not all packages include the shopping cart, you may need to upgrade to a higher package to use the shopping cart. Click on the icon "shopping cart" in your control panel, to see if you need to upgrade.

Q:  How do I link to my shopping cart?

A:  http://yourdomain.com/s-cart/index.phtml

Q:   How do I link my web pages to a specific product in my shopping cart?

A: After you click on the link above, then click on Browse Catalog and you will see your products in AlaCart. Then click on another product, AT THAT POINT, the link will be in your browsers' address bar. Highlight the entire address with your mouse, then right-click with your mouse and choose 'copy'. You now have the link for that product. You can put some text next to that product in your web page like 'buy now' and link it to that address you got from your browser.

Q: What is the secure URL in AlaCart?

A:  The secure URL is https://yourserver/yourdomain/

Q:  My 'Categories'drop down box in the 'Add Product' page comes up empty.  How do I fix this?

A:  When you add a category, you must define whether is contains subcategories or products. The default is products.

If you change it to subcategories, then it will *not* appear in the pull-down list in the add product screen.

Unfortunately, it cannot be changed after it has been created, so you will have to delete any that were incorrectly created, then recreate them correctly.

Q:  Will my added fields for a product listing appear when a category is selected, or only when you specifically click on that product?

A:  The first listing of products only shows the pre-defined fields. When you click on the product name, it will show your added fields then.

Q:  How do I edit the pre-defined category fields? i.e. delete "Weight"?

A:  You cannot delete the weight field. You can only leave it blank, or enter a value for it.

Q:  How do I edit the pre-defined main headings? i.e. "Browse Catalog"?

A:  Those too cannot be edited.

Q:  I try to add something to my basket, but when I check basket contents, it is not there?

A:  The Shopping Cart uses cookies to track a user's ordering actions. Make sure cookies are not disabled on your browser.

Q:  The logo in the upper-left corner of the checkout page is not showing. I get a broken-link gif.

A:  The problem is that the URL entered for the logo was entered as an absolute path, not a relative path. Since the checkout page is secure, it tries to call the insecure path, and this causes the error. To correct, go to the "Look and Feel" page of the Administration Suite. Change the "Logo URL (path and name of logo on the server):" to a relative path. For example,

If it is currently:

http://domainname.com/images/alogo.gif

Change it to:

../images/alogo.gif
 

This will grab the logo in reference to the current directory (s-cart) and correct the problem. The "../" at the beginning refers to the /your_domain-www directory on the server.

Q:  There is no 'Add to Basket' button on my Shopping Cart program.

A:  Make sure that the Cart is being called on port 7070. If it is called on the default port (80), sometimes the 'Add to Basket' button will not appear.

Here is the format of the URL to call the program:

http://your_domain.com:7070/s-cart/index.phtml

To change this, perform the following steps:

(1) Go to: http://your_domain.com:7070/s-cart/admin/index.phtml
(you will have to enter your username and password to enter this page)

(2) Change the URL to http://your_domain.com:7070/s-cart/admin/setup.phtml

(3) Under "Change Paths", enter your username and password, and after "Your Domain Name", add :7070 to the end of your domain name.

(4) Click "Update Path".

Q:  How do I change my password?

(1) Go to: http://your_domain.com:7070/s-cart/admin/index.phtml
(you will have to enter your username and password to enter this page)

(2) Change the URL to http://your_domain.com:7070/s-cart/admin/setup.phtml

(3) Under "Change Password", enter your current username and password, and your new password twice.

(4) Click "Update Password".

Q:  My domain name is not registered yet.  Can I still setup my shopping cart?

Yes you can. Just use your ip address in place of the domain name.

Keep in mind that you cannot use our Secure Certificate until your domain name is registered and propogated.